Fix Rejected Screenshots
Find your problem below: each page quotes the Apple or Google rule it breaks and gives the exact fix. Most rejections come down to an exact pixel size, an alpha channel, or content that doesn’t show the real app.
App Store
- Screenshot dimensions are wrong Why App Store Connect rejects a screenshot’s dimensions (it needs an exact accepted size) and how to export 1320 × 2868, 2064 × 2752 and the other sizes correctly.
- Rejected under Guideline 2.3.3 App Review Guideline 2.3.3 says screenshots must show the app in use, not just title art, a login page or a splash screen. What it allows, and how to fix a rejected set.
- Rejected under Guideline 2.3.10 Guideline 2.3.10 rejects App Store metadata, including screenshots, that shows other mobile platforms’ names, icons or devices. How to fix a cross-platform set.
- Screenshot copy flagged under Guideline 2.3.7 Guideline 2.3.7 says screenshots and previews shouldn’t include prices or terms not specific to the metadata type. How to rewrite screenshot copy that gets flagged.
- Missing a required screenshot size Which iPhone and iPad screenshot sizes Apple lists as required in 2026 (6.3-inch iPhone, 13-inch iPad) and how fallbacks let one 6.9-inch set cover the rest.
- Mac screenshot size rejected Mac App Store screenshots must be one of four 16:10 sizes: 1280 × 800, 1440 × 900, 2560 × 1600 or 2880 × 1800. How to fix a rejected Mac screenshot.
- Apple Watch screenshot sizes don’t match Apple requires one Apple Watch screenshot size across all localizations. Which sizes exist (422 × 514 to 312 × 390) and how to fix a mixed set.
- App preview rejected App previews must be 15–30 seconds, at accepted resolutions (886 × 1920 for 6.9-inch iPhone), and show only screen captures of the app (Guideline 2.3.4).
- Preparing iPhone Duo screenshots iPhone Duo needs two screenshot sizes (1398 × 2034 outer, 2007 × 2853 inner). Apple notes they become required in April 2027 for apps on the iOS 27.1 SDK.
Google Play
- Not enough Google Play screenshots Google Play needs at least 2 screenshots to publish, at least 4 (apps) or 3 (games) for recommendation formats, and 4 for tablets and Chromebooks.
- Google Play rejects the aspect ratio Google Play rejects screenshots whose long side is more than twice the short side. Why iPhone sizes like 1320 × 2868 fail, and how to re-export at 9:16.
- Feature graphic rejected Why a Google Play feature graphic fails: it must be exactly 1024 × 500, JPEG or 24-bit PNG without alpha, and avoid device imagery and ranking claims.
- Screenshot text breaks Google Play’s rules Google Play asks screenshots to avoid ranking, price and promotional words and calls to action, and to keep taglines under 20% of the image. How to rewrite.
Both stores
- Screenshot rejected for an alpha channel App Store Connect and Google Play reject PNG screenshots with an alpha channel. Why it happens even when the image looks opaque, and three ways to remove it.
- Too many screenshots App Store Connect allows up to 10 screenshots per display size; Google Play up to 8 per device type. What to cut when you hit the limit.
- Messy status bar in screenshots How to get a clean status bar in iOS and Android screenshots: simctl status_bar override, Android demo mode, and what Google Play asks for.
- Screenshot file format not accepted App Store Connect accepts .jpeg, .jpg and .png; Google Play accepts JPEG and 24-bit PNG. How to convert HEIC, WebP or GIF screenshots.
- Blurry or stretched screenshots Why store screenshots look blurry or stretched (upscaling, wrong aspect ratio, JPEG artifacts) and how to export crisp images at the exact size.
Frequently asked questions
What are the most common screenshot rejections?
Wrong pixel dimensions, an alpha channel in a PNG, screens that don’t show the app in use (Guideline 2.3.3), other platforms in the imagery (2.3.10), and on Google Play the 2:1 aspect-ratio limit.
Do screenshot problems block a whole submission?
Upload errors (size, format, alpha) stop you before submission. Content problems (2.3.3, 2.3.10) come back from App Review with the version.
How can I check screenshots before uploading?
Run them through the free size checker: it tests every App Store size, Google Play’s rules, alpha channels and file type.